Nuku’alofa, Tonga – Concerns are growing in the Tongan community over allegations of fraud against a local business, Kahoa Heilala Fakatau, which specialises in selling kahoa – traditional floral necklaces.
Multiple customers have come forward claiming they paid for orders online but were left empty-handed when they arrived to collect them.
The business operates on Facebook under the name ‘Kahoa Heilala Fakatau’ and is believed to be based in Tonga’s Tatakamotonga town.
According to information provided to Kaniva News, victims, including local residents and overseas Tongans travelling for special events, paid the business owner in advance for kahoa to be used during weddings, church gatherings, and cultural celebrations.
However, they were met with excuses upon arrival, and no kahoa were provided.
Screenshots of messages reviewed by Kaniva News reveal frustrated customers pleading for updates, only to receive delayed responses or never fulfilled promises.
One victim, who travelled from New Zealand for a family event, said: “I paid $150 weeks in advance because I didn’t want any issues. I had to scramble last minute to find another seller.”
One customer claimed a police officer stepped in and demanded their money be returned.
So far, Kaniva News has been unsuccessful in contacting the owner of Kahoa Heilala Fakatau for comment.
Some customers claim they were blocked on social media after requesting refunds.
A few customers reported receiving refunds, but most complained about broken promises that left them without their kahoa at the last minute for important events.
“If this is a scam, it’s hurting our people, especially those overseas who spend a lot to come home for these important occasions,” a commenter wrote.
“Someone needs to be held accountable.”
