Hundreds of travellers at Auckland International Airport are stranded after flight check-ins were suspended this evening due to a computer glitch.
One traveller told the Herald an announcement was being repeated over the public address system saying check-in was temporarily closed just after 7pm.
“It’s a bit chaotic,” Matt Anderson said.
“There are hundreds of people and none of them are moving.
“I was meant to be heading to Melbourne for the weekend, but it doesn’t look that’s going to happen now.”
Anderson, who was due to be flying with Jetstar, said customers of other airlines were also being stopped from checking in.
Anderson said he spoke with an airline staff member to find out when he could fly, and she said there had been an issue with Microsoft 365.
“The repeated message just keeps saying, ‘Due to a computer malfunction, check-in has been temporarily suspended’.”
In a statement the airport said: “The check in system at Auckland Airport is currently experiencing technical difficulties, meaning check-in is slower than usual. Our technical teams are investigating, and we are working hard to resolve the issue as soon as possible. We appreciate delays can be frustrating, and we apologise to anyone who has been impacted.”
