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A viral video recently surfaced, showing what appeared to be a passenger in a heated argument with staff from Lulutai Airlines.
The audio of the footage shared on Facebook was unclear, but according to those who knew about the incident, it was apparently related to a cancelled flight.
Some said the flight was cancelled due to bad weather.
Kaniva News was unable to verify the authenticity of the footage.
Tonga Met Service has warned in the last 24 hours that heavy rain and flash flood advisory remains inforce for the Niuas, Vava’u and Ha’apai land areas.
The incident adds to a growing list of complaints against the airlines, raising concerns among travellers about their customer services.
The airlines had been accused of having the habit of failing to inform passengers when flights were cancelled in a timely manner.
Many complaints surfaced regarding passengers finding that their seats had apparently been swapped with others before they even arrived at the airport.
We reached out to Lulutai for comments on similar incidents in the past but have not received a response yet.
