The Ministry of Customs and Revenue has updated its new policy to allow customers to physically monitor their shipments and cargoes while being cleared by authorities at the wharf.
Under the new system, cargo owners or their authorised representatives may monitor physical inspections through CCTV or from designated viewing areas.
They are strictly prohibited from touching or handling goods during examination.
This follows Kaniva News‘ earlier report about the Ministry’s groundbreaking initiative to allow real-time cargo monitoring.
Minister Mateni Tapueluelu explained that the policy change addresses longstanding complaints about lost or mishandled shipments in the multi-agency clearance process involving Stevedores, Quarantine, and Wharf staff.
While enhancing transparency, the Ministry has implemented stringent security measures. Observers may only watch from approved areas, and all physical inspections remain the exclusive responsibility of relevant authorities.
The policy is currently in its trial period, during which authorities will evaluate its effects on operational efficiency and customer satisfaction.
This innovative approach aims to increase public trust in customs procedures while maintaining rigorous border control standards.
